How can we help you?
Our customer service is happy to help you!
Contact Us
Trade name: NaturalStep
Phone number: +48 538 536 709
Email: shoeua.com@gmail.com
Physical address: Ul. Ostrogórska, 39, 02-567 Warszawa, Poland
Note: Due to the ongoing conflict in Ukraine, we, as a company originally based in Kiev, Ukraine, have temporarily relocated to Poland. Our warehouse remains in Kiev.
FREQUENTLY ASKED QUESTIONS
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WHEN WILL MY ORDER BE DELIVERED?
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Orders are typically processed within 1-5 business days, although some products may require additional time for processing.
The estimated shipping time varies based on the shipping method selected at checkout and the destination country. Estimated shipping times are as follows:
Standard Shipping: 14-21 business days
Express Shipping: 10-14 business days
DHL Shipping: 7-9 business days
Please note that these shipping times are estimates and not guarantees. We are not responsible for any delays caused by the shipping carrier or customs clearance.
WHAT SHOULD I DO IF MY ITEM (OR PART OF IT) IS DAMAGED? CAN I RETURN OR EXCHANGE IT?
ORDERS CAN BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF RECEIVING THE PARCEL, PROVIDING THEY ARE IN ORIGINAL RESALABLE CONDITION.
CAN I RETURN MY PRODUCT?
ORDERS CAN BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF RECEIVING THE PARCEL, PROVIDING THEY ARE IN ORIGINAL RESALABLE CONDITION.
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I WOULD LIKE TO SPEAK WITH THE CUSTOMER SERVICE. HOW CAN I GET IN TOUCH?
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YOU CAN EMAIL US. WE ARE THERE FOR YOU 24/7, EVERY DAY.
Available between 8AM to 8PM. Ready to answer your questions.
NaturalStep
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